All products sold by Tech Tent are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty. Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product.
All returns require a Return Goods Authorization. Please contact Tech Tent Customer Service at (865) 966-8995 for an RA number. Returns without this authorization will not be accepted. RAs are effective for 60 days only.
The RA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer’s boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials, including all parts, accessories and instruction manuals from the manufacturer must be returned with the product. Failure to comply may result in charge-backs, penalties and/or other fees to the customer, up to and including denial of RA credit.
All returns must be returned to Tech Tent with freight prepaid. Damaged and defective product replacements will be sent with no freight expense to the customer. All non-defective returns will be assessed a 15% restock fee within 90 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded.
Defective product can be returned to Tech Tent within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances.
Upon receipt and acceptance of returned items, Tech Tent will credit the customer’s account for merchandise costs. No cash refunds will be allowed. Credit on account will be issued for the amount paid on the original invoice. If product returned to Tech Tent does not match the product on Tech Tent’s return authorization, the return will be refused and no credit will be issued to the customer. The customer may be responsible for any freight and/or other applicable handling fees for this unauthorized return. The following items are not eligible for return: a) Special orders, closeout items and discontinued items. b) Items for which manufacturers will not accept returns. c) Items showing obvious signs of misuse, consumer abuse or commercial use. d) consumables.
Please allow one week for return processing.
Returns will be processed based on original payment terms. Tech Tent does not offer cash refunds on returned merchandise. Returns will not be accepted 90 days after sale, regardless of reason.
Items should be returned to the below address. Returns sent to any other address will not be accepted.
2525 Quality Lane
Knoxville, TN 37931