Can you ship my order on the day that I place it?
Orders are typically shipped within 1 business day of the confirmed payment. If you have
selected an expedited shipping method and your order needs to ship on
the same day that you place it, please call us at (865) 966-8995 before 12pm EST.
Who are your primary shipping companies?
Parcel shipments primarily ship via FedEx or the United States Postal Service. Bulk orders (LTL or FTL) primarily ship via FedEx Freight, but we have accounts with many of the major freight carriers.
If I place my order on a Friday when will it ship?
Typically orders placed on Friday after 12pm EST, even expedited orders, ship the following Monday.
From where will my order ship?
Most orders ship from our national distribution facility strategically located in Knoxville, TN.
To see FedEx Ground (time in-transit), click here
Will I receive tracking information for my order?
Yes. Once your order is shipped, you will receive
a shipment confirmation email with order tracking information.
Does FedEx deliver on weekends?
Sometimes. If the order ships to a residential address, FedEx Ground is commonly known as FedEx Home Delivery. FedEx Home Delivery operates Tuesday - Saturday. If the order ships to a commercial address, FedEx Ground operates on a traditional Monday - Friday schedule.